Support
Most things are quick to sort out. Here's where to start.
A drop won’t unlock
Move closer to the pin and make sure location permissions are set to "while using the app" or better. GPS accuracy indoors or in dense areas can add a few extra metres.
Points or a purchase
Point-pack purchases go through Google Play Billing. If a purchase didn’t apply, check My Account on Google Play first, then contact us with the order ID.
Signing in
Loche supports Google Sign-In and passkeys. If you’re locked out, email us from the address on your account and we’ll help you back in.
Reporting a drop or user
Use the report option on any drop in the app. For anything urgent, email us directly and include the drop or username.